Online and Continuing Education

Technical Writing


Good technical writers are always in demand, and their skills transcend industries, from software development and manufacturing, to logistics and healthcare. Your ability to transform industry jargon and technical details into clear, concise information others can use right now helps businesses gain and keep satisfied customers. Technical documentation is an integral part of the digital transformation that is shaping tomorrow’s business landscape, making technical writing a smart career choice.


Dates:             September 16 through February 28


                        Module 1:         Writing Style & Professional Ethics

                                                September 16 - October 11


                        Module 2:         Audience & Research

                                                October 14 - November 8


                        Module 3:         Templates & Processes

                                                November 11 - December 13 (with Thanksgiving week off)


                        Module 4:         Capstone Project

                                                January 6 - February 28


Cost:             $2000 (books are not included in the cost of the program)



Required Books:

                        Chicago Manual of Style, 18th Edition

                     ISBN-13: 978-0226287058

                     ISBN-10: 9780226287058


                        The Essentials of Technical Communication, 4th Edition (Tebeaux, Dragga)  

                     ISBN-13: 978-0190856144

                     ISBN-10: 0190856149


                        Technical Writing Process (Morgan, McCart)

                     ISBN-13: 978-0994169310



Payment Plan available! The Tuition Management System (TMS) payment plan allows you to spread out the cost over two months for a small fee of $35 per enrollment. Payment Plan information and enrollmentPayment Plan enrollment how-to guide.


Looking for more information:  Contact us here.


Register Here



 Students seeking a certificate in technical writing should already possess excellent foundational writing and grammar skills, be detail oriented, independent and self-disciplined, possess good research skills, and work well with subject matter experts, such as engineers and executives.


Minimum of four years of work experience in a position requiring a significant amount of written communication, or a college degree. 


Meet the Instructor                                                                                          

Heather Sharfeddin, Ph.D.


Dr. Sharfeddin has 25 years of experience as a professional, marketing, and technical writer. She began her writing career in software developing materials for accounting, real estate, healthcare, and anti-virus applications. She is a past committee chair of the Single Sourcing group for the Society of Technical Communicators, which focuses on standards for content reuse across multiple deliverables and platforms. She has served as program manager for multi-lingual, multi-market, and authenticated websites. Her marketing work includes positioning, messaging, and design. She has written over 100 white papers, solution briefs, and technical architecture documents for the micro-chip, defense, and medical equipment industries on topics such as artificial intelligence, smart technology, fiber optics, big data, social media, and automation.

More recently, she founded Sharfeddin Consulting, which provides ghostwriting services for industry-specific business and strategy books. Her clients include world-class trial strategists, lawyers, and advocates for justice.

Her work also includes five novels and multiple essays, articles, and literary reviews.

She holds an MFA in writing from Vermont College of Fine Arts and a Ph.D. from Bath Spa University (Bath, England), and she has taught at University of Arkansas Little Rock and Linfield College.