Frequently Asked Questions
About the McMinnville Campus
Q. How and when do I get an account statement?
A. For registered students:
Fall Semester account statements are mailed approximately July 3. January Term account statements are mailed approximately December 5; and Spring Semester account statements are mailed approximately January 3.
Otherwise, account statements with balances due are mailed and emailed to students who have charges on their accounts around the beginning of each month. They are mailed to the Accounts Receivable address on file with the Office of the Registrar, and, emailed to the student Linfield email address.
Q. What if I don’t receive an account statement?
A. If you don’t receive an account statement and you believe you should have:
Contact the Cashier at 888-777-0008 or email firstname.lastname@example.org. Students may view their statement on Web Advisor at : http://webadvisor.linfield.edu/WebAdvisor/WebAdvisor then “log in” tab. Email Link to get account : https://comp-services.linfield.edu/accntManager/accountRequest.
Q. What do I do if my account statement is wrong?
A. The Student Accounts Office cannot change, adjust, remove or add charges to the account statement. The Student Accounts Office can answer questions about account statement payment, payment plans, due dates, etc. If your account statement is incorrect, missing charges or incomplete, DO NOT WAIT FOR A CORRECTED STATEMENT. Contact the office that originates the charge or credit (e.g. Registrar’s Office for Tuition, Student Affairs Office for Room and Board, or Financial Aid for financial aid or loans. If you are not sure whom to contact, call the Cashier during regular business hours (9:00AM to 3:30PM). Make sure you pay what you will owe BY THE ACCOUNT CLEARING DEADLINE to avoid late fees and finance charges.
Contact the originating office to determine the correct amount due. Subtract or add the amount based on originating office information. You must contact the originating office before the deadline in order to have your account statement adjusted. Do not wait for a corrected statement; pay the adjusted amount by the Account Clearing deadline.
Q. Where do I find information about insurance?
A. www.aetnastudenthealth.com or call (866)378-8886
Q. What if I have a credit balance?
A. If your credit balance is created due to an overage of more than a $1.00 from Federal Financial Aid, a refund check will be sent to your unit box within 14 days of the credit appearing on your student account. If your credit is created due to an overage of more than $1.00 from a Parent Plus Loan the refund will be sent to the parent that requested the loan on your behalf. If there is a credit on your account other than Financial Aid, the accounts are reviewed weekly and a refund will be processed. Please allow up to 5 days for processing your request.
Q. When are the due dates?
A. The Account Clearing Due Dates are:
Fall Semester August 5
January Term January 2
Spring Semester February 3
The Financial Aid Due Dates are:
Fall Semester October 31
Spring Semester February 28
Q. How can I calculate how much I will owe after all of my financial aid has been applied?
A. If you have accepted your Financial Aid Offer, take the amount due on your account statement, and subtract any of the following that apply:
Financial Aid That Has Not Yet Been Applied To Your Statement:
Subtract 1/2 of the amounts of scholarships and grants;
Subtract 1/2 of the amount of any Perkins Loan;
Subtract 1/2 of the amounts of any Federal Direct Stafford Loan minus a 1.051% fee taken by the bank at origination (4.204% on a PLUS Loan).
Q. Do you have any payment plans at Linfield?
Linfield does not have a payment plan of its own. If you are interested in a payment plan, please contact Tuition Management Services (TMS) 1-800-722-4867 or visit their web site at http://www.linfield.afford.com.
Q. What is charged on my Linfield account statement? What is not?
Your Linfield account statement includes charges for tuition, room, board, student body fee, tech fee, health insurance fee and miscellaneous charges from a number of offices (music fee, dorm damages, lab fees, parking tickets and library fines).
Your account statement does not include personal expenses, travel expenses or books and supplies.
Q. What are the late payment fees on my account?
The late payment fee schedule is as follows:
$100 Late Account Clearing Fee for accounts not paid by the account clearing deadline; for fall, Aug. 5 and spring, Feb 3.
$25 Late Monthly Payment Fee; for accounts not cleared for fall; by Nov 5 and spring, March 5.
Q. Do you accept payment of tuition by Credit Card?
A. No. However, Linfield has contracted with Tuition Management Systems (TMS) and ECSI to administer our credit card payment program. If you choose to pay by VISA, MasterCard, Discover or American Express, plus the accompanying VARIABLE TELEPROCESSING FEE depending on the amount charged, please call TMS at 1-800-722-4867 or go to the following website: http://www.linfield.afford.com. OR, you may also use Mastercard, Discover or e-check at the following website: http://www.ecsi.net/gateway/linfield.html or by calling 888-549-3274.
Q. What is the Financial Worksheet, I never received it?
A. The Worksheet is enclosed with the original Fall and Spring account statement. It allows you to reconcile any Net Cash Due.
Q. I’ve been paying Tuition Management Systems (TMS) since May; do I still send the amount on the Worksheet line “C”?
A. Tuition Management Systems (TMS) total on line D3 should equal the amount on the bottom of the statement of account. Subtract all “D” items from line C. If there is a positive figure, please remit it along with the Worksheet to Student Accounts or make an adjustment to your TMS payment plan.
Q. There is a mistake on the Worksheet; what do I do?
A. You are authorized to correct errors on the Worksheet but you must initial each change. DO NOT WAIT FOR A CORRECTED WORKSHEET. You must contact the office that originates the portion that is incorrect (e.g. Registrar’s Office for Tuition, Student Affairs Office for Room and Board, or Financial Aid for financial aid or loans).
Q. What meal plan should I get?
A. The meal plans have changed for 2013-2014. The “flex" amount is used when not using an AYCE meal. For More information go to: www.linfield.edu/dining-services.html
Q. How can I get my books if I have a Financial Aid credit?
A. Financial Aid recipients with a credit available after all tuition and fees have been paid are eligible to request a “Bookstore Charge Authorization” form from the Student Accounts Office as an option to purchase books from the Linfield Bookstore. The Student Accounts Office will verify the financial aid award vs. the outstanding tuition and fee charges. If a credit balance is available, the Student Accounts Office will provide the student with an authorization form that can be used at the Linfield Bookstore. This option is available to allow financial aid students the ability to purchase books immediately prior to receiving a check. This voucher must be used within the first two weeks of the semester.