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Residence Life

Cable at Linfield College

Cable FAQs

Why do I need a cable box? 

Linfield’s cable service provider is XFINITY by Comcast. Comcast scrambles its cable signal to protect from cable theft, forcing anyone using their service to use a cable box to unscramble the signal.

Who can get a cable box? Does it cost me anything? 

All Linfield students living in College housing (residence halls, apartments and fraternities) can check out a cable box from XFINITY free of charge to use in their room or apartment. During orientation, we invite XFINITIY technicians to come to campus and check out cable boxes to students to make it easier for those students who want to use a cable box. Cable boxes are checked out directly to students, making them their responsibility. If a cable box is lost or broken, XFINITY will charge the student to replace it.

When and where can I get a cable box?

XFINITY representatives will be on campus at the Walker Courtyard to check out cable boxes to residential students 11am-4pm on:

  • Friday, August 19
  • Thursday, August 25
  • Monday, August 29

To check out a cable box any other time of year students must go to Comcast’s McMinnville location at 4025 Nimbus Loop, McMinnville, OR 97128. Students will need:

  1. Linfield ID
  2. Legal (Government Issued) ID
  3. A print-out from the Office of Student Affairs, in 110 Melrose, confirming that they live on campus (Printouts are needed for checkouts at the service center only and are not necessary for checkouts from Withnell Commons)

I am staying on campus for Summer. May I keep my cable box? 

Yes. If you currently have an XFINITY cable box checked out to you under your name and are staying on campus for the summer, you are able to keep it with you. Simply pack up your box, cable, and remote and move them with the rest of your belongings to your summer housing. In the Fall, you’ll be able to use them in your Fall housing as well. If your cable box does not work in your new campus location, you may need to contact XFINITY so that they can update your account information.

When and Where do I return Cable Boxes?

At the end of Spring semester, XFINITY representatives will schedule hours to return to Linfield for cable box return. For returns at all other times (including Fall and Jan terms) students are encouraged to return cable boxes directly to Comcast's McMinnville office at 4025, Nimbus Loop, McMinnville OR 97128.

In Spring 2017, XFINITY representatives will be at Withnell commons (mail room) during finals week to accept returns of Cable boxes, cables, and remotes from 9am-1pm on:

  • Wednesday, May 24
  • Thursday, May 25
  • Friday, May 26
  • Monday, May 29 (Drop off for this day will be in the ResLife Office, Mahaffey 127)

Can I upgrade my service from XFINITY?

Yes! If you are interested in getting additional channels, High Definition, high-speed internet, or other options, you can upgrade your service through XFINITY. You will need to pay for any services above and beyond the package provided through Linfield.

Additional Questions & Troubleshooting

If you are a resident experiencing difficulty with your XFINITY cable, follow these steps:

  1. You should first contact your RA for assistance in troubleshooting the issue
    • If your RA believes the issue is a Linfield matter, your RA will submit a work order describing the problem to the appropriate group ( or
      • Request tracked in either ITS of Facilities work order system
    • If your RA believes it is an XFINITY issue, you should contact XFINITY directly to schedule a service appointment
      • Visit or
      • Call the XFINITY bulk account helpline: 1-888-895-6504
        • When calling, explain that you are part of Linfield College's bulk account with XFINITIY
        • They will be able to look up the account using Linfield's address: 900 SE Baker St., McMinnville, OR 97128
        • You will not need the phone number or account number
  2. If the problem cannot be resolved over the phone or through the website, you can request a service call between 10am-4pm and at a time that the resident will be present
  3. Once you have requested a service call please send an e-mail to to notify the college that a service technician is scheduled to come to campus, inlcuding the date and time of the service call.
    • A staff member from Residence Life will escort the XFINITY technician to your room or apartment to make necessary repairs




If you have any additional questions pertaining to cable boxes in campus housing, please contact Residence Life Area Director, Kristen Andersen at

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Linfield College
900 SE Baker Street
McMinnville, Oregon  97128-6894
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