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ITS Help Desk

Why can't some people Email me at Linfield?

Reducing the amount of "Spam" in your email

In order to reduce the amount of unsolicited advertising email (popularly known as Spam) Linfield gets, we have our email system set to reject email from something called an open relay email servers. We (and may other email providers) do this because spammers often use open relay systems to distribute their email and hide the address of the system they are really on.

Email sent from an open relay site is blocked by Linfield's email server and returned to the sender along with a message containing the reason for the block. Open relay systems are kept track of by several public ally available databases that our server refers to. The specific server responsible

Linfield email users are most likely to experience this because someone sends them email from an open relay site that is otherwise legitimate and not spam. Less frequently, Linfield email users from off campus might have their own email rejected if the mail delivery setting (the SMTP server) uses an open relay server.

If one of your correspondents, or yourself, encounter this blocking, the returned email should be sent to the service provider along with a request to close their open relay email system.