ITS Help Desk

Phone Information - Faculty & Staff

To place an order for new telephone service or to report problems contact ITS Support via:
Email: support@linfield.edu or Report a Problem
Phone: (503) 883-2553
Ext: 2553

Charges for Telephone and Data Service

1. Telephone number and one basic telephone Instrument = $240 per year.
2. Telephone instrument up-grades = department will pay the cost difference between current provided telephone instrument and upgraded phone instrument, plus a $20 setup fee.
   Example: current instrument = $95.00 and upgraded instrument = $247.50, difference of = $152.50, plus $20 setup fee. Your department pays the Total of $172.50
3. Move existing telephone or data lines within an office = $100 per line (requires new jack installation).
4. Add another telephone or data line within an office = $100 per line (requires new jack installation).
5. Reprogram/change existing jacks ext. number or activate an existing jack within an office = $20 per jack.
6. Switch two extension numbers within an office = $40 ($20 per jack reprogram/change).
7. Add/Remove an Extra Voice MailBox (sharing 1 phone extension number) = $60 per year/each extra Voice MailBox , plus $20 set-up fee.
8. Changes to phone & voicemail owner (name changes) = $10 per programming change. Example: adding speed call, call forward, etc.

Access/Log-In to Voice Mailbox (click for printable PDF of the following tips)

Your Office Phone - Press the Message button on the phone followed by the # button (this auto dials the ext. number of the phone your sitting at) then dial your password followed by the # button.

Another Phone on Campus - Dial 2422 followed by your ext. number followed by the # button then dial your password followed by the # button.

Off Campus Phone - Dial 503-883-2422 followed by your ext. number followed by the # button then dial your password followed by the # button.

Changing your Password

1. Log-In/Access your voice mailbox.
2. Press 84.
3. Dial your new password number followed by the # button.
4. Dial your new password number again followed by the # button.
5. Dial your old password number followed by the # button.
   **Password numbers must be a minimum of 4 digits**

Conference Call

1. While in a phone call with another person, press the Conference button (you've just put the other/second person on hold and you hear a dial tone).
2. Dial the ext. number of the third person you want to add/conference with (you can talk privately with this third person at this time).
3. Press Conference button again (all three of you can talk/hear/conference at this time).
4. To add a fourth person to the call, press Conference button again (the second and third person(s) are on hold - they can still talk to each other).
5. Dial the ext. number of the fourth person.
6. Press Conference button (all four of you can talk/hear/conference at this time).

Forward a Phone Call

1. While in a phone call with another person, press the Conference button(you've just put the other person on hold and you hear a dial tone).
2. Dial the ext. number you want to forward to (you can talk privately to this person)
3. Press Conference button again (all three of you can talk/hear at this time).
4. Hang up and you taken yourself out of the conversation and thus have forwarded/transferred the call.

Forward Your Phone to Another Ext. Number

1. Do Not Lift Handset and press Forward button.
2. Dial ext. number of the other/forwarded to phone.
3. Press Forward button again.
   **To cancel the forwarding of your phone to another ext. number, Do Not Lift Handset and press Forward button**

Greetings - External & Internal

Personalized greetings callers hear when reaching your voice mailbox. If you DO NOT RECORD a greeting, your callers will hear a pre-recorded system greeting.

1. Log-In/Access your voice mailbox.
2. Press 82.
3. Press 1 for External greeting or Press 2 for Internal greeting.
4. Press 5, you will hear a beep and you can start recording your greeting. Press # button to stop recording.
5. Editing options
   a. Press 2 to replay/listen to your just recorded greeting.
   b. Press 5 to add to the greeting.
   c. Press 76 to delete the greeting and start over.
6. Press 4 to exit when you're satisfied with the greeting.

Greetings - Out of Office or Vacation

Temporary greeting that callers will hear in place of your usual greeting.

1. Log-in/Access your voice mailbox.
2. Press 82.
3. Press 3 for Temporary greeting.
4. Press 5, you will hear a beep and you can start recording your greeting. Press # button to stop recording
   a. Press 2 to review your greeting.
   b. Press 76 to delete the greeting then press 5 to start recording your greeting again.
   c. To exit this function at this time, Press 4.
5. Press 9 to set expiry date for the temporary greet.
   a. Enter the month, day, and time.
   • Month = 1 thru we followed by the # button.
   • Day = 1 thru 31 followed by the # button.
   • Time = 100 for 1:00, 1000 for 10:00 followed by the # button.
   • Press 1 for a.m. or PRess 2 for p.m. (12:00 noon is p.m.)
     **For current month, day and time just press the # at the prompts...if you choose this option the temporary greeting will remain in effect until you delete it**
   • OR Press ### for no expiry date.
     **If you choose this option, the temporary greeting will remain in effect until you delete it**
6. Press 4 to exit when you are satisfied with the temporary greeting set-up.

Greetings - Personal Verification Recording

Name callers hear when your voice mailbox is contacted.

1. Log-In/Access your voice mailbox.
2. Press 82.
3. Select 9 for Personal Verification.
4. Press 5 (you will hear a beep) start recording your name and extension number.
5. Press # to stop recording.
6. Press 2 to review/hear your recording.

Leave a message directly in another person's mailbox

1. Dial 2423 (Express Messaging).
2. Dial the ext. number of the other person followed by the # button.
3. Wait for the tone and then record your message.
4. Hang up to end the message call.

Quick Tips for Voice Messages (click for printable PDF)

While you are listening to your messages, you can:

Print this out and place it by your phone for a handy reference.